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Coronavirus (COVID-19) Infection Prevention & Control Policy



All of us have been affected by the coronavirus (COVID-19) pandemic.


I have missed being able to offer you the treatments that I know you love, and I am looking forward to seeing you again as soon as possible.


My priority is to keep you as safe as possible and prior to re-opening the salon I have implemented a number of changes which I would like to make you aware of. During the time the salon has been shut, I have completed the Coronavirus (COVID-19) Infection Prevention and Control course which is accredited by the Guild of Professional Beauty Therapists Ltd, the UK trade body for our industry.


I have since made a number of changes in the way that we operate that you will notice when you next visit.


Booking Appointments


If I feel ill or have symptoms of C0VlD-19, I will self-isolate immediately and cease offering treatments. This will mean that I may have to cancel your appointment at short notice. I appreciate that this may be inconvenient but it is done entirely for your own safety. If your appointment is cancelled you will be able to re-book again or ask for a full refund / voucher.


If you or any of the people you live with feel ill or display any symptoms of COVID19 - PLEASE DO NOT BOOK AN APPOINTMENT for at least 14 days after the symptoms appear.


After booking your appointment, if you or any of the people you live with feel ill or display any symptoms of C0VlD-19 – please advise us as soon as possible and DO NOT COME TO THE SALON FOR YOUR APPOINTMENT.


I have increased the spacing between appointment times to minimise potential contact between clients and this will mean reduced availability – please do not be disappointed if you are unable to book an appointment at your preferred time.


We have amended our booking terms and conditions and you will not be charged for any appointments which you miss due to illness/ other.


Visiting the Salon


For your safety and to maintain social distancing, I ask that you attend your appointments as close to the appointment time as possible. Please do not turn up early for appointments as this may mean that you come into contact with other clients who are just leaving.


I have increased the frequency of cleaning in the salon including making sure that common surfaces, toilets door handles etc. are wiped clean using disinfectant products between each client .


All tools and equipment will be disinfected or sterilised in line with the specific manufacturers’ instructions for your safety. 


Wherever possible we will utilise environmentally, friendly, single use items during a treatment that will be disposed of safely after use in order to protect you from cross infection.


You will have access to hand sanitiser to cleanse your hands with as soon as you enter the salon.

I will understand and not be offended if you wish to wear a facemask or wear disposable gloves when you visit the salon and during your treatment is this is appropriate.

Please do not be offended if I ask you to wear a mask, but please tell me if your consider yourself exempt from wearing one.


I will usually be wearing a mask for the duration of the treatment and please don’t be surprised or upset if I use other personal protective equipment (PPE) during your visit and during your treatment. This may include disposable gloves aprons where appropriate.


I can confirm that the laundering of salon towels and uniforms is a priority I can assure you that all salon laundry is washed at 60 degrees C. Towels, bed covers etc are changed for each client.


All disposable items are bagged and safely removed from the treatment area between each client.



During your treatment


I understand the importance of hand hygiene and we will ensure that I wash my hands in according with NHS recommendations before the start of your treatment.


I will try to make your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatments please let me know and I will do what I can to satisfy you.



After the treatment


In order to avoid handling of cash, I would prefer if you could pay for your treatment  in advance using bank transfers / Paypal / other.


Cash may be used, but please do not be offended in being asked to place the cash in the envelope provided, seal it and write your name on it.



All of these procedures have been implemented for your safety and mine. We will continue to take advice from the Government and the NHS regarding safe practice and will amend them as necessary.


Thanks you for your understanding.


Elaine Gwillym

5th May 2020

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